There was a tire that needed to be replaced. I assumed Gateway would be more efficient with tire issues than taking it to the dealer. They discussed a time to return for the work to be done after they had to order in the tire. I was told to come first thing in the morning so I could get in and out quickly. I like being late, but I respect the time of my patients. The guy told me that I had to go over to the Gateway location to have them look at my car to order the tire. Interesting. I decided to stay with this location. I showed up before they opened to make sure I was first in the door. I told them I needed to leave by 7:30. Save time on the back end by paying up front. My car had greasy fingerprints on it when I got it back. Not impressed with the service. I may have been partially responsible for rushing them because of the lack of clean inside my car. An accurate representation of the time needed to complete the tire change would be appreciated by me. I would have brought the car back after I finished work if they had told me the time it would take. The customer center has posters about customer service. The tech who did the initial check on my tire was very friendly and informative, despite the fact that the guy at the desk left a lot to be desired. I will go back to the dealer where they have actual customer service instead of posters. I don't want management to reach out to me, as they seem to have tried for other subpar reviews.