The driver was sad. I have been in the business for thirty years. His attitude was unwarranted and completely uncalled for. The officer on the scene was taken back by his attitude. He tried to tell me how hard his job was when I got my car back. Maybe he should look for a different line of work. The tow was done off of the Sprain. Number 2 was the driver on the paper. I am not sure if this person represents the entire company, but this was my experience.